COVID-19 News & Updates

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COVID-19 News & Updates

Current Alert Level: 4

Page last updated: 12.34pm Monday 30 March 2020

PLEASE NOTE: the information below is based on our current understanding of the government's instructions. Please check this page regularly, or follow us on Facebook or LinkedIn for regular updates.

Our level 4 response plan is now fully active.

Straitline Canvas COVID-19 Response: Level 4

Please see below the FAQs below about Straitline's COVID-19 response at the current alert level. Please scroll to the bottom of the page for our full COVID-19 Response Plan for all levels.

Will Straitline's operations continue during the shutdown?

Yes, in a very limited sense. Straitline Canvas is both a KiwiRail and NZDF contractor. We are Palmerston North's leading side curtain repairer, which is necessary to ensure trucks can continue to operate. We also supply parts to transport companies and curtain repairers nationwide.

We are committed to ensuring New Zealand's trucks can stay on the road: transport operators are more important than ever before. All our transport services will remain available in some capacity, including curtain repairs, parts supply and new product manufacturing. We will be discountinuing all other operations that require contact with the public.

Some of our production will be done at home, by staff in self-isolation. Because our production is spread across multiple buildings, we can continue limited production (max. one person per isolation zone). Rest assured there will be no contact between our staff (who will continue self-isolation in different buildings) and all touchpoints (e.g. production trolleys) will be disinfected between buildings.

Is Straitline complying with MBIE's rules for essential businesses?

Yes. We will have less than 5 staff per site at all times. We have divided our sites into isolation zones, with access to each zone restricted to a specific staff member or household (where staff are in self-isolation together). Most of our staff are working from home. This means Straitline can continue limited operations, while ensuring our staff stay in self-isolation as much as possible. A copy of our level 4 response plan is available by request.

Will you be open?

No. All public access to our site will be restricted from 4.30pm Tuesday 24th March until the alert level is reduced to level 3. This includes supplier reps.

Will the phones and emails be answered?

Yes. Our office staff will continue to work from home.

Can I still get my truck curtains repaired?

Yes. We are committed to ensuring your trucks can stay on the road: your services are more important than ever before. Our call out service will also remain available. We recommend you call our office team on 06 356 9965 before coming in, to ensure someone will be onsite to repair your curtain.

What about after hours repairs?

During the shutdown, our call out service will be available 24 hours. Please note after hours rates will apply outside business hours (7.30am - 4.30pm, Monday - Friday). If we're closed, please call one of the following emergency contacts: Patrick Currie on 021 629 179, Ken Currie on 021 308 851, William Rice on 021 925 891.

My order is finished. How do I get it?

Please call us and we can leave the job outside for you to collect. Where practicable, we can continue dispatching product to you - our transport customers will remain open, working hard to keep us supplied with food and other important goods.

Can I still order products?

Yes. We are still able to receive, manufacture and dispatch orders for essential businesses. Please note our office is closed to the public, though you can still email or phone us with measurements and we can make products for you. Please call 06 356 9965 to find out how. We will be prioritising jobs based on importance to the COVID-19 response: if your job is critical to the government's reponse, please let us know.

What about Transport Parts and Animal Covers?

Yes. We're still dispatching orders. You can order via our website, phone or email. This includes side curtain straps, curtain poles, tensioners and more.

Where can I find up-to-date information on Straitline's response?

  • Follow us on Facebook: @straitlinecanvastransport for transport-related updates and @straitlinecanvas for all other updates
  • Follow us on Linked In: @straitline
  • Keep an eye on this page - we'll update it as the situation changes
  • Email admin@straitline.co.nz
  • Call 06 356 9965

Side Curtain Repairs

We are committed to servicing our transport customers, regardless of the alert level. There will be different restrictions at different levels: please see below for details.

Repairs at Straitline Canvas

  • Please call 06 356 9965 to alert our staff before arriving. Our staff are isolated in different zones on-site so we're a bit slower getting organised!
  • If you can't reach us on our main number, you can call one of the following emergency contacts: Patrick Currie on 021 629 179, Ken Currie on 021 308 851, William Rice on 021 925 891.
  • Our staff are not permitted contact with the public. When you arrive on site, please remain in your cab - our team will come out. Please call 06 356 9965 or one of the emergency numbers if you need to give us details about the repair (or knock on the office window!).
  • You are welcome to use our toilets if you need to - there will be a bathroom dedicated for truck driver's use. If you don't know where they are, call 06 356 9965 and we can give you directions! Please make sure the office staff are aware you're planning to use the toilet so they can clean it between uses (you'll need to call us). Please note the toilet is only available during business hours (7.30am - 4.30pm, Monday to Friday).
  • Please do not walk into production areas. The staff in them will likely not be able to help you. Our office will be locked, but you can call us or knock on the front window for attention.

Call Out Repairs

  • Our call out service remains available.
  • The call out team is operating from home. Please call 06 356 9965 and we will send them to your location.
  • Please let us know what the COVID-19 restrictions are for your site.
  • We would prefer to avoid contact with the public where possible.
  • During the shutdown, our call out service will be available 24 hours. Please note after hours rates will apply outside business hours (7.30am - 4.30pm, Monday - Friday. If we're closed, please call one of the following emergency contacts: Patrick Currie on 021 629 179, Ken Currie on 021 308 851, William Rice on 021 925 891.

COVID-19 Response Managers

  • Overall: William Rice 021 925 891
  • Site Manager: Ken Currie 021 308 851

The site manager and office staff will have copies of our detailed COVID-19 response plan.

COVID-19 Response Plan Summary (All Levels)