COVID-19 News & Updates

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COVID-19 News & Updates

Current Alert Level: 1

Page last updated: 6.01pm Monday 21 September 2020

PLEASE NOTE: the information below is based on our current understanding of the government's instructions. Please check this page regularly, or follow us on Facebook or LinkedIn for regular updates.

Straitline™ Canvas is an essential service and will remain open in some capacity at all COVID-19 alert levels.

 

Straitline™ COVID-19 Response: Level 1

Please see below the FAQs below about our COVID-19 response at the current alert level. Please scroll to the bottom of the page for our full COVID-19 Response Plan for all levels.

What restrictions do you have?

We have asked our staff to avoid physical contact with customers, suppliers and other staff (i.e. no handshakes, hongis etc.). We’re also requiring suppliers to have an appointment before they visit us. We’ve asked our staff to wash their hands regularly, and we’ll comply with all Ministry of Health requirements around self-isolation. Our QR code will continue to be displayed for customers who wish to record their visit.

At all levels, please do not come to Straitline™ if:

  • You are feeling unwell
  • You are showing symptoms consistent with COVID-19 (a high temperature of at least 38 degrees, sore throat, cough, shortness of breath)
  • You have tested positive to COVID-19
  • You have returned from overseas within the last two weeks
  • You have been in contact with a confirmed COVID-19 case within the last two weeks

How do I get my truck curtains repaired?

Just come in, or use our call out service – we are committed to servicing our transport customers, regardless of the alert level. Our repair services will operate as normal at level 1. For call outs, we’ll comply with any restrictions you may have on your site. Remember that our staff have been asked to avoid physical contact with members of the public and each other where possible.

What payment options do you accept?

At level 1, we’re accepting all payment options (including internet banking, cheque, cash, or EFTPOS/credit card). Sorry, we don’t have Paywave. Note a 3% surcharge will apply if you pay by credit card over the phone (there is no surcharge if you pay via credit card in our showroom).

 ​Where can I find up-to-date information on Straitline's response?

  • Follow us on Facebook: @straitlinecanvas
  • Follow us on Linked In: @straitline
  • Keep an eye on this page - we'll update it as the situation changes
  • Call 06 356 9965

What about the other alert levels?

Straitline™ has detailed contingency plans ready for the other alert levels. We'll update this page when the level changes. See below for a summary plan of our response at all levels.

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COVID-19 Response Managers

  • Overall: William Rice
  • Site Manager: Ken Currie

Our detailed COVID-19 Response Plans for each level are available by request.

COVID-19 Response Plan Summary (All Levels)